The Ontario Tourism Education Corporation, a non-profit training and H.R organization, is hosting an upcoming workshop on April 2nd entitled "Engaging Generation Y". This half-day workshop will focus on the influences that have formed the generation (born between 1980 and 2000), workplace expectations, traits and characteristics, effective management styles for Gen Y and tactions to motivate, retain and improve performance. The cost of the workshop is $229.00 plus gst and includes a take-away resource manual, lunch and refreshments. Workshop takes place at the OTEC Training Centre from 12:30 to 4:00 pm. For further information please visit www.otec.org
A full day workshop will take place on April 28th exploring Service Excellence. Topics covered will include customer connection, customer loyalty, communication in pressure situations, basic service commitments and dealing with difficult customers. Cost is $199 for the full day and discounts apply to multiple registrations.
Other upcoming workshops from OTEC include Train the Trainers, National Food Safety Training Program and Engaging Multi Generations. http://www.otec.org
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